Privacy Policy

Excel Nursing Services’ Privacy Policy is committed to maintaining the privacy of your personal information. The following discloses our policy for gathering and disseminating information for this website. If you have any questions about your rights as a user of this service, you may contact us at info@excelnursingservices.com

This privacy policy contains information about Excel Nursing Service’s commitment to your privacy, including:

• The information we collect and how we use it
• Your right to access or update your personally identifiable information
• Your right to opt-out of receiving communications from us
• Our pledge to have reasonable security measures in place to protect against loss, misuse, or alteration of information under our control.

Note: This privacy policy only applies to Excel Nursing Services’ website located at https://excelnursingservices.com/ and not to Excel Nursing Service’s offline practices or to personal health information collected in accordance with HIPPA and privacy notices required by HIPPA.

Please also note that in some instances, certain information may be governed by both policies.

For example, if you provide your name, e-mail address, and mailing address through our website in connection with health-related services, such information may be governed by the HIPPA Notice of Privacy Practices in addition to the online privacy policy. If there is a conflict between the terms of this policy and the terms of the HIPPA Notice of Privacy Practices, the terms of the HIPPA Notice of Privacy Practices will supersede the terms of this policy.

This online privacy policy does not apply to the websites of other companies, individuals, or organizations to which we may provide links. These websites may have different policies relating to your privacy and the information they collect about you. Visitors should consult other sites’ privacy policies, as we have no control over information submitted to or controlled by third parties on other sites.

Excel Nursing Services collects two types of information about you when you visit our site:

• Personal information (including, by way of example only, your name, address, telephone number and e-mail address)
• Non-personal, aggregate information (such as information regarding the pages on our site you have visited and your IP address).

Personally Identifiable Information

The only personally identifying information that we collect and store about you is the information that you have chosen to provide to us.

For example, if you send us an email requesting information or otherwise ask us a question, we may collect your name, address, e-mail address, and other personal information to respond to your request or question. We may also occasionally send you e-mail and postal correspondence regarding products and services that we believe may be of interest to you.

Furthermore, if you choose to purchase services from Excel Nursing Services, we will collect the personally identifiable information necessary to complete your request.

Non-Personally Identifiable Information

We may collect and use non-personally identifiable information about you in the following ways:

Cookies

Some parts of the Excel Nursing Services website may use a “cookie,” a file placed on your computer hard drive allowing our server to log the pages accessed in the site to determine if you have visited before. This cookie captures no personally identifying information. You may set your browser to warn you when the placement of a cookie is requested, and you may decide whether or not to accept it. Please note that some of the site’s features may not function properly when you reject a cookie.

Disclosure of Information by Excel Nursing Services
We may share your personally identifiable information with any affiliates, partners, agents, or other parties whose products and services may interest you. If you do not want us to share your information this way, please see the “CHOICE” section below. Excel Nursing Services also reserves the right to disclose your personal and non-personal information if Excel Nursing Services reasonably believes it is required to do so by law, to protect itself or to protect the rights of another user, to reduce the risk of credit or other kind of fraud, or to comply with a court order.

Excel Nursing Services may also share your personally and non-personally identifiable information with third parties that help manage our website and databases and credit card processing companies.

Excel Nursing Services may share your information with third parties to fulfill your request or otherwise complete a service provided to you.

In the unlikely event that all or substantially all of our assets are sold or transferred to another party, your personally identifiable information may be transferred to this acquiring entity.

Though we may also occasionally share your personal information with third parties for research and development purposes, we will not sell your personal information to any third parties other than as specifically disclosed in this policy.

Third Party Links

This website may contain links to other sites. Additionally, third-party sites may, from time to time, link to the Excel Nursing Services website. PLEASE BE AWARE THAT WE ARE NOT RESPONSIBLE FOR THE CONTENT OR PRACTICES OF ANY OTHER SITES. We encourage our users to read the privacy statements of every website that they visit. Our privacy policy applies solely to the Excel Nursing Services website, located at https://excelnursingservices.com/

Choice

Excel Nursing Services provides you with the following choices regarding the use of your information:

You may choose not to provide us with any personal information.

You may set your browser not to accept cookies, or to warn you when a cookie is being placed on your computer.

If you choose not to accept cookies, however, your ability to navigate this website may be hindered.

If you would like to unsubscribe to any of our services or would like us to remove you from our online mailing lists, please e-mail info@excelnursingservices.com and state in the email to be removed from our email list.

To access the personal information we have collected about you and correct any inaccuracies, please send an e-mail to info@excelnursingservices.com.

If you do not want us to share your information, please send an e-mail to info@excelnursingservices.com.

Notification of Changes

If we decide to change our privacy policy, we will post those changes on our privacy policy so you will always be aware of what information we collect, how we use it, and under what circumstances we disclose it. If at any point we decide to use personally identifiable information in a manner materially different from that stated at the time it was collected, we will notify you by way of e-mail. You will then have a choice as to whether or not we may use your information in this manner. We will use information in accordance with the privacy policy under which the data was collected.

Special Policy Regarding Information from Children Under Thirteen

Excel Nursing Services is not targeted to children under the age of 13, and we do not knowingly collect personally identifiable information from any child under the age of 13 without parental consent. When we receive such information, we delete it as soon as we discover it and do not use it or share it with third parties.

Effective Date: September 5, 2024

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Excel Nursing Services, Inc (“we,” “us,” or “our”) does NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

We collect the following types of information:

Personal Information

• Name, email address, phone number, physical address

• Payment information when you make a purchase or request a quote

• Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information

• IP address, browser type, device information

• Website usage patterns and analytics

• Cookies and similar technologies

Customer Communication

• Records of inquiries and service requests

• Appointment details and preferences

• Service history and feedback

2. How We Use Your Information

We use collected data for:

• Providing and improving our services

• Processing transactions and payments

• Communicating with you about your inquiries, appointments, and promotions

• Enhancing website functionality and user experience

• Ensuring security and fraud prevention

• Maintaining records of your communication preferences and consent

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, care coordination notifications, and important updates.

Opt-In & Consent

• You will only receive messages if you have explicitly opted in

• We maintain timestamped records of all opt-in actions

• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions

• You can cancel SMS notifications at any time by replying STOP

• You will receive a final confirmation message, and no further messages will be sent unless you re-opt in

• All opt-out requests are processed promptly

Message Frequency & Content

• Message frequency varies based on your interactions with our services

• Messages will be directly related to services you have requested

• Promotional content is only sent with separate marketing consent

Help & Support

• Reply HELP for assistance or contact us at info@excelnursingservices.com

• Customer support is available during regular business hours

Carrier Information

• Standard message and data rates may apply

• Carriers are not liable for delayed or undelivered messages

• Supported carriers include major U.S. wireless providers

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service providers, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement strict data protection measures to safeguard SMS opt-in information and consent records.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share information with:

Service Providers

• Third-party vendors assisting in operations (e.g., payment processing, appointment scheduling)

• SMS aggregators and providers solely for delivering messages you have consented to receive

• All service providers are contractually obligated to maintain confidentiality and security

Legal Compliance

• When required by law, legal process, or to protect our rights

• In response to valid law enforcement requests or court orders

Business Transfers

• In case of mergers, acquisitions, or sale of assets

• Your data remains protected under this policy

All categories exclude text messaging originator opt-in data and consent except service providers required for SMS delivery.

5. Data Security

We implement reasonable security measures including:

• Encryption of sensitive data in transit and at rest

• Secure access controls and authentication mechanisms

• Regular security assessments and updates

• Employee training on data protection

• Breach notification protocols

• Secure backup and recovery procedures

While we strive to protect personal information, absolute security cannot be guaranteed.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Analyze site traffic and behavior

• Remember preferences

• Improve website functionality

• Measure service effectiveness

Users may control cookies via browser settings.

7. Your Rights & Choices

You may:

• Access, update, or delete personal information

• Opt out of marketing emails via unsubscribe links

• Opt out of SMS by replying STOP

• Request information on data processing

• Withdraw consent for future communications

To exercise these rights, contact us below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. This policy applies only to information collected by Excel Nursing Services, Inc.

9. Changes to This Privacy Policy

We may update this policy periodically. The latest version will be posted with the updated effective date. Significant changes may be communicated via email or website notice.

10. Contact Us

Excel Nursing Services, Inc
Phone: (413) 966-0699
Email: info@excelnursingservices.com
Website: https://excelnursingservices.com